Before Placing an Order

Please make sure you have read and agree the following information.

Shipping Info

  • All shipping will delay due to the pandemic
  • EMS shipping: Takse 12 to 20 business days to arrive. Delivery time may be delay due to COVID. Tracking number will be provided as soon as the parcel set off ,no coverage.
  • DHL shipping: Takse 6-10 business days  to arrive. Delivery time may be delay due to COVID. Tracking number will be provided as soon as the parcel set off ,no coverage.
  • When ordering from Nebulosa.com, you’re responsible for assuring the product can be lawfully imported to the destination. 
  • Recipients of international shipments may be subject to import taxes, fees, and customs duties.
  • Nebulosa BJD Agency is NOT responsible for any delay due to production or shipping! 
  • Please DO NOT place order if you need this item within paricular time frame.
  • Please contact us if there is a change in the shipping address before shipment.

Return & Refund Policy

  • Please email us for any order change within 24 Hours. There will be no changes or refunds after 24 Hours. 
  • Please contact us within 48 hours after you receive the items if there is any damage or defect.
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